At a Glance
Potential career pathways for graduates of this qualification include;
- Banquet or Function Manager
- Bar Manager
- Café Manager
- Club Manager
- Executive Housekeeper
- Front Office Manager
- Gaming Manager
- Kitchen Manager
- Hotel Manager
- Restaurant Manager or
- Unit Manager of Catering Operations.
WHEREVER PEOPLE EAT, DRINK, MEET OR SLEEP, HOSPITALITY PROFESSIONALS ARE IN DEMAND.
This is the qualification to take when you want to develop into a highly skilled operator in the hospitality sector. You will learn how to develop quality customer service skills, manage finances within a budget, and lead staff within regulatory requirements. The learning is delivered as a blend of hands-on practice, simulation, and theory, teaching you everything you need to become a highly-skilled manager in any service-led business from coffee shops to five-star resorts. If you love working with people, are goal-oriented, and want to prepare for a rewarding career in hospitality and tourism in anticipation of a post-pandemic travel surge, then this is the right course at the right time.
Minimum Australian Year 12 Senior Secondary Certificate of Education (or foreign equivalent).
Minimum age 18 unless you are enrolling directly from Year 12 aged 17. All students under 18 must provide evidence of a Homestay arrangement and signed permission from a parent or legal guardian. Minimum English language proficiency of IELTS 5.5 (overall band) or equivalent. Prior to commencement, students intending to travel to Australia must secure a student visa or temporary graduate visa. Where you have a Confirmation of Enrolment (CoE) and visa but cannot travel to Australia, the course may commence online.
You will submit a pre-training assessment review to assess if the course is appropriate for your interests and abilities, plus an LLN to determine
Units of Study
In order to achieve the SIT50416- Diploma of Hospitality Management, students must satisfactorily complete 28 units of competency: 13 core units plus 15 elective units.
|BSBDIV501||Manage diversity in the workplace|
|BSBMGT517||Manage operational plan|
|SITXCCS007||Enhance customer service experiences|
|SITXCCS008||Develop and manage quality customer service practices|
|SITXFIN003||Manage finances within a budget|
|SITXFIN004||Prepare and monitor budgets|
|SITXGLC001||Research and comply with regulatory requirements|
|SITXHRM003||Lead and manage people|
|SITXMGT001||Monitor work operations|
|SITXMGT002||Establish and conduct business relationships|
|SITXWHS003||Implement and monitor work health and safety practices|
|SITXHRM004||Recruit, select and induct staff|
|SITXHRM006||Monitor staff performance|
|SITHIND001||Use hygienic practices for hospitality service|
|SITHIND004||Work effectively in hospitality service|
|SITHACS008||Provide accommodation reception services|
|HLTAID003||Provide first aid|
|SITXFSA004||Develop and implement a food safety program|
|SITHKOP007||Design and cost menus|
|SITXCCS002||Provide visitor information|
|BSBCMM401||Make a presentation|
|BSBITU306||Design and produce business documents|
|SITXEBS002||Develop, implement, and monitor the use of social media in a business|
The Capital College materials fee provides all required texts for this course, plus access to our student portal and online tools. The sequencing of delivery is:
- Reading course texts (online) and other learning materials;
- Attending face-to-face classes (currently replaced by webinars);
- Attending to online quizzes and case studies;
- Applying learning in context outside of the classroom;
- Online forums for information.
The following learning techniques are employed:
- Trainer presentations & demonstrations;
- Individual tasks;
- Contextualised case studies;
- Role-plays; and
- Practical group work.
RPL & Credit Transfer
Recognition of Prior Learning (RPL) and Credit Transfer (CT)
You may be eligible for RPL if you have sufficient life or work experience to meet the requirements of one or more whole units of competency within this qualification. A fee will be quoted on application.
We recognise all Australian Qualification Framework Certificates and Statements of Attainment issued by other Registered Training Organisations in Australia. You will need to provide the original Certificate or Statement of Attainment (or a certified copy).
We charge no fee on applications for Credit Transfer under National Recognition. All applications for RPL or Credit Transfer must be made prior to the commencement of the course.
RPL assessment attracts a fee for the assessment of each unit.
Assessment will take place at a Capital College campus, or online.
Written projects will be completed by students in their own time.
All activities will be conducted by duly accredited assessors.
Assessors will provide detail of all assessment requirements in advance.
Three assessment attempts will be provided, with support. If satisfactory competence is not observed, the student may be advised to enrol in further relevant training.
What to Study Next?
Students awarded this qualification may progress to our Advanced Diploma of Hospitality Management (SIT60316) then to employment in the sector, or to higher education qualifications in travel, tourism, and hotel management.
Upon successful completion of the 28 units of competency in this course, students will be issued the SIT50416 Diploma of Hospitality Management.
If a student does not complete the full qualification but has successfully achieved units, a Statement of Attainment will be issued, indicating the units completed. Graduates may be eligible for credit towards a university and/or guaranteed entry to a top Australian University.
Capital College has also secured articulation pathways with several leading higher education institutes- learn more and check out our list of partner universities.